Terms of Use

Heyduode Terms of Use

These Terms of Use (hereinafter “Terms”) govern your access to and use of the Heyduode website (including all subdomains, features, content, and services related to shoes—such as sneakers, boots, loafers, and sandals—collectively referred to as the “Site”). By accessing or using the Site, you (hereinafter “User” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (available on the Site). If you do not agree to these Terms, you may not access or use the Site.

1. Eligibility to Use the Site

  • You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher) to use the Site for purchasing shoes, creating an account, or accessing paid services. If you are under the age of majority, you may only use the Site with the supervision and written consent of a parent or legal guardian—who will be held responsible for your compliance with these Terms and any shoe purchases made under their authorization.
  • By using the Site, you represent and warrant that:
    • You have the legal capacity to enter into a binding agreement (e.g., you are not a minor without guardian consent, or prohibited by law from accessing the Site due to fraud-related restrictions);
    • All information you provide to the Site (e.g., account details, shipping addresses, payment information, shoe size preferences) is accurate, current, and complete;
    • You will comply with all applicable laws, regulations, and these Terms when using the Site (including laws related to shoe imports, customs, and consumer protection).
  • Heyduode reserves the right to restrict or terminate access to the Site for users who do not meet these eligibility requirements, or who violate these Terms—especially in cases of suspected fraud (e.g., unauthorized payment attempts for high-value shoes like premium leather boots).

2. Account Creation & Management

2.1 Account Registration

To access certain Site features (e.g., placing shoe orders, saving shipping addresses, tracking order history, storing size preferences), you may need to create a user account. During registration, you must provide a valid email address and create a secure password (we recommend a combination of letters, numbers, and symbols to protect sensitive purchase data—such as your order of limited-edition sneakers). You agree to:
  • Update your account information promptly if it changes (e.g., new email address, updated shipping address for future shoe orders);
  • Not share your account credentials (email, password) with any third party—especially given the risk of unauthorized purchases of popular shoe styles;
  • Notify Heyduode immediately at [email protected] if you suspect unauthorized access to your account (e.g., unrecognized login activity, unexpected order confirmations for shoes you did not purchase).

2.2 Account Responsibility

You are solely responsible for all activities conducted under your account, including purchases, communications, and content submissions. Heyduode will not be liable for any losses, damages, or unauthorized charges resulting from your failure to protect your account credentials (e.g., sharing your password with a third party who orders shoes using your payment method).

2.3 Account Termination

  • You may delete your account at any time by contacting customer service and verifying your identity (e.g., providing your registered email and a copy of a government-issued ID, to prevent unauthorized account deletion);
  • Heyduode reserves the right to suspend or terminate your account (without prior notice) if:
    • You violate these Terms (e.g., fraudulent purchases, misuse of shoe product images, unauthorized reselling of Site content);
    • Your account is inactive for 18 consecutive months (we will notify you via email 30 days before termination to allow reactivation);
    • We suspect your account is being used for illegal or harmful activities (e.g., money laundering through high-value shoe purchases, promoting counterfeit shoes).

3. Permitted Use of the Site

You may use the Site only for lawful, non-commercial or permitted commercial purposes, including:
  • Browsing the Site to view shoe details (e.g., material specifications, size charts, fit notes, care instructions, color options);
  • Creating an account to place orders for shoes, track shipments, and manage purchase history (including accessing invoices for shoe warranty claims);
  • Submitting truthful, respectful feedback or reviews about shoes (where applicable)—focused on details like fit, comfort, durability, and style (e.g., “These running shoes have great arch support and fit true to size”);
  • Contacting customer service for support (e.g., sizing questions for kids’ shoes, care advice for suede boots, return assistance for ill-fitting sneakers);
  • Accessing and using free resources provided by Heyduode (e.g., shoe care guides, size measurement tutorials, seasonal shoe recommendations).

4. Prohibited Uses of the Site

You agree not to use the Site for any of the following prohibited activities, which may result in account termination, legal action, or other consequences—especially critical for protecting the integrity of Heyduode’s shoe content and customer trust:
  • Illegal or Harmful Conduct: Using the Site to engage in illegal activities (e.g., fraud, money laundering, purchasing shoes for criminal purposes) or to harm, harass, defame, or threaten other users, Heyduode, or third parties (e.g., leaving maliciously false reviews about a shoe style to damage sales).
  • Content Misuse: Copying, reproducing, distributing, modifying, selling, licensing, or otherwise exploiting any Site content (including shoe product images, descriptions, logos, trademarks, size charts, and care guides) without prior written permission from Heyduode. All Site content is protected by intellectual property laws—shoe images and descriptions, in particular, are crafted to showcase unique details (like stitching patterns or sole textures) and cannot be reused for commercial purposes (e.g., reselling counterfeit sneakers using our product photos).
  • Disruption of Site Functionality:
    • Using automated tools (e.g., bots, scrapers, crawlers) to access, collect, or extract data from the Site (unless explicitly permitted by Heyduode in writing)—this includes scraping shoe prices or inventory levels to undercut our sales, or using bots to purchase limited-edition shoes in bulk;
    • Overloading Site servers (e.g., through excessive requests, DDoS attacks) which could disrupt order processing for time-sensitive purchases (e.g., back-to-school shoes or holiday gifts);
    • Introducing malware, viruses, or other harmful code to the Site or other users’ devices (e.g., infecting shoe product pages to steal payment information).
  • Fraudulent Activity:
    • Placing orders with false, stolen, or unauthorized payment information (e.g., using a stolen credit card to purchase designer boots);
    • Creating multiple accounts to manipulate promotions (e.g., using fake emails to claim multiple “first-order” discounts for sneakers);
    • Falsely claiming shoe defects (e.g., “These shoes arrived scuffed” when damage occurred after delivery) to obtain unauthorized refunds or replacements.
  • Violation of Others’ Rights: Uploading or sharing content that infringes on third-party rights (e.g., copyright, trademark, privacy, publicity) or contains obscene, offensive, discriminatory, or misleading material (e.g., posting photos of shoes with false claims about durability, sharing customer data without permission).

5. Intellectual Property Rights

5.1 Heyduode’s Intellectual Property

All content on the Site—including but not limited to the Heyduode logo, shoe product images (e.g., close-ups of sneaker soles, boot zippers), descriptions (e.g., details about breathable mesh or shock-absorbing insoles), size guides, care resources, and software—is the exclusive property of Heyduode or its licensors. These materials are protected by copyright, trademark, patent, and other intellectual property laws worldwide. You may not use, reproduce, or distribute these materials without Heyduode’s prior written consent—this includes using shoe images to sell counterfeit products on other platforms, or copying size charts to pass off as your own.

5.2 User-Generated Content (UGC)

If you submit UGC to the Site (e.g., shoe reviews, social media mentions tagged to Heyduode, photos of you wearing our shoes), you grant Heyduode a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, distribute, and modify this content for purposes related to the Site (e.g., promoting shoes, sharing user experiences, improving fit recommendations). You represent and warrant that:
  • You own all rights to the UGC you submit (e.g., the photo of you wearing our sneakers is your original work);
  • The UGC does not infringe on any third-party rights (e.g., no unauthorized use of someone else’s image in your review);
  • The UGC is truthful, respectful, and complies with these Terms (e.g., no false claims about shoe comfort or quality).
Heyduode reserves the right to remove any UGC that violates these Terms, is inappropriate, or harms the Site’s reputation (e.g., a review containing hate speech, or a photo of shoes being used in a harmful context).

6. Site Content & Availability

6.1 Content Accuracy

Heyduode makes reasonable efforts to ensure that Site content (e.g., shoe prices, availability, descriptions, images, size details, fit notes) is accurate and up-to-date—critical for shoe purchases, where small details (like width or heel height) matter. However, we do not guarantee absolute accuracy:
  • Shoe colors may vary slightly due to monitor or device settings (e.g., a “navy blue” sneaker may appear darker on one screen than another);
  • Inventory levels may change unexpectedly (leading to out-of-stock shoes after order placement—we will notify you immediately and offer alternatives);
  • Sizing guides are general recommendations—shoe fit may vary by style (e.g., a “men’s size 10” running shoe may fit differently than a “men’s size 10” loafer) or individual foot shape (e.g., narrow vs. wide feet).
Heyduode reserves the right to correct errors or omissions in content (e.g., updating a shoe’s material description, revising a fit note) at any time, without prior notice.

6.2 Site Availability

We strive to keep the Site accessible 24/7, especially during peak shopping periods (e.g., back-to-school season, Black Friday). However, we do not guarantee uninterrupted or error-free access. The Site may be temporarily unavailable for:
  • Scheduled maintenance or updates (we will post notices on the Site when possible, typically during low-traffic hours);
  • Technical issues (e.g., server downtime, internet connectivity problems);
  • Circumstances beyond our control (e.g., natural disasters, cyberattacks).
Heyduode will not be liable for any losses or damages resulting from temporary Site unavailability (e.g., missing a limited-edition shoe release due to server maintenance—we will offer waitlists for such cases when possible).

7. Third-Party Links & Services

The Site may contain links to third-party websites or services (e.g., payment processors like Stripe/PayPal, shipping carriers like DHL/USPS, shoe care brands, or gift registry platforms). These links are provided for your convenience only, and Heyduode does not control or endorse the content, privacy policies, or practices of these third parties.
You access third-party links at your own risk. Heyduode will not be liable for any losses, damages, or issues arising from your use of third-party websites or services (e.g., a payment processor’s delay in processing a shoe order, a carrier’s loss of a shoe shipment). We recommend reviewing the terms of use and privacy policies of any third parties before sharing your information or using their services.

8. Limitation of Liability

8.1 Disclaimer of Warranties

The Site and its services are provided “as is” and “as available,” without any express or implied warranties. Heyduode does not warrant that:
  • The Site will be error-free, secure, or uninterrupted;
  • Shoe descriptions, images, or specifications will match the physical product exactly (e.g., minor variations in material texture, or slight differences in shoe width);
  • The Site will meet your specific needs or expectations (e.g., a shoe recommended by our size guide may still require adjustment);
  • Any content or data you access on the Site will be accurate, reliable, or timely.

8.2 Limitation of Liability

To the maximum extent permitted by law, Heyduode shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site (e.g., losses from delayed shoe orders, incorrect product descriptions, account breaches, or Site unavailability). This limitation applies even if Heyduode has been advised of the possibility of such damages.
The total liability of Heyduode for any claim arising from these Terms shall not exceed the amount you paid for the specific shoe or service related to the claim (if applicable)—e.g., if a pair of shoes you purchased for \(89 is defective, our total liability is limited to \)89 (or a replacement pair).

8.3 Exceptions

This limitation of liability does not apply to:
  • Damages caused by Heyduode’s gross negligence or willful misconduct (e.g., intentionally shipping counterfeit shoes instead of genuine ones);
  • Personal injury or property damage resulting from our negligence (e.g., a shoe with a broken sole that causes a fall);
  • Violations of applicable consumer protection laws (e.g., fraudulent misrepresentation about a shoe’s material or durability);
  • Breach of confidentiality or unauthorized disclosure of your personal data (e.g., sharing your payment information with third parties without consent).

9. Changes to These Terms

Heyduode reserves the right to update or modify these Terms at any time. When we make changes, we will post the revised Terms on the Site with a “Last Updated” date at the top. The revised Terms will take effect immediately upon posting.
By continuing to use the Site after the effective date of the changes, you agree to be bound by the updated Terms. We recommend reviewing these Terms periodically to stay informed of any updates—especially changes related to account security or shoe content use, which impact your shopping experience.

10. Governing Law & Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles. This choice of law ensures consistency for international customers purchasing shoes, as California has well-established consumer protection and commercial laws.

10.2 Dispute Resolution

Before initiating any legal action, you agree to attempt to resolve any disputes with Heyduode through good-faith negotiation. To start negotiations, contact us at [email protected] with details of the dispute (e.g., order number, issue description, desired resolution—e.g., “Order #HD1234: Received wrong shoe size; request a replacement”).
If a dispute cannot be resolved informally within 30 days, you may submit the dispute to binding arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association (AAA). Class actions, jury trials, and appeals from arbitration awards are waived—this helps resolve disputes efficiently, especially for issues related to shoe fit or delivery.

10.3 Urgent Relief

Nothing in this section shall prevent you or Heyduode from seeking urgent injunctive relief from a court (e.g., to stop unauthorized use of Heyduode’s shoe images, protect your account from fraud, or prevent further damage from a defective pair of shoes) while arbitration proceedings are ongoing.

11. Contact Us

If you have any questions, concerns, or disputes regarding these Terms or your use of the Site—such as questions about shoe purchases, account security, or content use—please contact our customer service team at:
Subject Line: Terms of Use Inquiry
We will respond to your inquiry within 2 business days and work to resolve the issue promptly—including clarifying terms related to shoe orders or account management.
By using the Heyduode Site, you confirm that you have read, understood, and agreed to all provisions of these Terms of Use.