Privacy Policy

Heyduode Privacy Policy

At Heyduode, we believe trust is as essential as a well-fitting pair of shoes. We respect the privacy of every customer who visits our website, shops for shoes, or interacts with our services—and we’re committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use and safeguard it, and your rights regarding your information, so you can shop for shoes with confidence.

1. Information We Collect

We only gather personal information necessary to enhance your shoe-shopping experience, fulfill orders, and provide personalized support—tailored to the unique needs of shoe buyers. The types of information we may collect include:

1.1 Identifying & Contact Information

  • Provided by you: Full name, email address (for communications via [email protected]), phone number (to coordinate delivery of shoe orders), shipping/billing addresses (including international addresses for global free shipping), and date of birth (only if required for age-verified promotions, such as kids’ shoe sales).
  • Collected automatically: IP address, device type (e.g., smartphone, laptop), browser name, operating system, and approximate location (based on IP, to optimize regional shipping, currency settings, and fraud prevention for shoe orders).

1.2 Order & Purchase Data

  • Details of your shoe orders: Product selections (e.g., “Men’s Running Sneakers - Size 10,” “Women’s Suede Boots - Black”), order numbers, purchase dates, payment method (e.g., credit card brand—we never store full credit card details), transaction amounts (all processed in USD), and order notes (e.g., “Please leave at front door—shoes for back-to-school”).
  • Purchase history: To track past orders (for returns, exchanges, or warranty claims), suggest complementary items (e.g., “You bought running shoes—add moisture-wicking socks”), and personalize future recommendations (e.g., “You prefer wide-fit sneakers—here’s our new wide-style collection”).

1.3 Browsing & Usage Data

  • Website interaction: Pages you visit (e.g., “Kids’ Shoes,” “Winter Boots”), time spent on shoe product pages, links clicked (e.g., size charts, care guides), search queries (e.g., “waterproof hiking boots”), and items added to your cart (even if not purchased—e.g., “leather loafers” saved for later).
  • Cookies & similar tools: We use cookies (small text files stored on your device) to remember your shopping cart, save login preferences, track shoe style interests (e.g., casual vs. athletic), and analyze site performance. You can manage or disable cookies via your browser settings (note: disabling certain cookies may affect functionality, such as saving your preferred shoe size).

1.4 Voluntary & Preference Data

  • Information you share: Shoe size preferences (e.g., “women’s size 8 wide,” “kids’ size 3”), style preferences (e.g., “sneakers,” “heels”), foot-specific needs (e.g., “arch support required”), gift recipient details (for shoe gifts), and feedback/complaints (e.g., “These sneakers run small—need a size up”).
  • Communication preferences: Whether you opt in to receive emails about new shoe collections, exclusive promotions (e.g., “Back-to-School Shoe Sale”), or care tips (e.g., “How to Clean Canvas Sneakers”).

2. How We Use Your Information

Your personal data is used solely to deliver exceptional shoe-shopping experiences and support—with a focus on comfort, fit, and convenience:

2.1 Fulfill Orders & Deliver Services

  • Process and ship your shoe orders (using your shipping address and order details, including shoe-specific packaging to protect styles like boots or delicate heels).
  • Send order updates: Confirmations, shipment tracking links (critical for time-sensitive orders like back-to-school shoes), delivery notifications, and follow-ups (e.g., “Your running shoes have been delivered—we hope they fit perfectly!”).
  • Facilitate returns/refunds: Verify eligibility using your order history, process refunds to your original payment method, and coordinate return shipping for ill-fitting or defective shoes.

2.2 Personalize Your Experience

  • Recommend shoes: Suggest styles that align with your preferences (e.g., “You viewed winter boots—check out our insulated snow boots”) or past purchases (e.g., “You bought kids’ sneakers—here’s our new durable playground style”).
  • Tailor content: Display size guides, care tips, or promotions relevant to your needs (e.g., “Wide-Fit Shoe Collection” for customers who noted wide feet).
  • Save preferences: Remember your shoe size, shipping address, and login details (with your consent) to speed up future purchases—especially helpful for repeat shoppers buying seasonal shoes.

2.3 Communicate With You

  • Respond to inquiries: Address questions about shoe fit (e.g., “Do these loafers run narrow?”), order status, or care instructions (using your contact information and order history to resolve issues quickly).
  • Share updates: Send important notices (e.g., changes to our Privacy Policy, product recalls for defective shoe parts), and if you opt in, marketing communications (e.g., new athletic shoe launches, limited-time discounts for sandals). You can unsubscribe from marketing emails at any time via the “unsubscribe” link in our messages.

2.4 Improve Our Business

  • Analyze trends: Use browsing and purchase data to identify popular shoe styles (e.g., top-selling running shoes) and optimize our inventory (ensuring we stock sizes and styles you love).
  • Enhance site performance: Fix technical issues (e.g., pages with slow load times for shoe product videos) and simplify the checkout process (e.g., adding “save shoe size” for faster reorders).
  • Develop new shoes: Incorporate feedback (e.g., “Customers want more arch support in sneakers”) to design styles that better meet your foot needs.

2.5 Ensure Security & Compliance

  • Prevent fraud: Verify payment information, monitor for suspicious activity (e.g., multiple high-quantity shoe orders to different addresses), and protect against unauthorized purchases.
  • Comply with laws: Maintain records for tax purposes (e.g., order receipts), fulfill customs requirements for international shoe orders (using your shipping address and product details), and respond to legal requests (e.g., court orders) when required.

3. How We Protect Your Information

We take strict, industry-specific measures to keep your personal data secure—especially critical for shoe-shopping information like payment details and size preferences:

3.1 Secure Storage & Access Controls

  • Encryption: Personal information (e.g., contact details, payment data) is stored on encrypted servers (using SSL/TLS technology) to protect it during transmission and storage.
  • Restricted access: Only authorized Heyduode team members (trained in data protection and fraud prevention) can access your data—and only for legitimate purposes (e.g., processing shoe orders, responding to inquiries).

3.2 Third-Party Security

  • Trusted partners: We share data only with third-party service providers who assist with our operations (e.g., payment processors like Stripe/PayPal, shipping carriers like DHL/USPS, and analytics tools like Google Analytics). These partners are contractually required to protect your data and can only use it to perform services for Heyduode (not for their own marketing).
  • Payment security: Full credit card details are processed by PCI DSS-compliant payment providers—we never store this information on our servers, eliminating the risk of credit card data breaches for shoe purchases.

3.3 Data Retention

We retain your personal information only for as long as needed to fulfill the purposes outlined in this Policy (e.g., keeping order history for 7 years for tax compliance and shoe warranty claims) or as required by law. After this period, we securely delete or anonymize your data (so it can no longer identify you)—including removing sensitive details like payment method history.

4. When We Share Your Information

We never sell, rent, or share your personal data with third parties for their own marketing. We may share information only in the following limited circumstances:

4.1 With Service Providers

As noted in Section 3.2, we share data with partners who help us operate our shoe business (e.g., shipping carriers need your address to deliver a pair of boots, payment processors need transaction details to process a sneaker purchase).

4.2 For Legal Reasons

We may disclose your data if required by law, court order, or government regulation (e.g., to comply with tax laws, customs requirements, or fraud investigations). We will only disclose the minimum amount of data necessary to meet these requirements.

4.3 In Business Transitions

If Heyduode is acquired, merged, or sells all or part of its assets, your personal data may be transferred to the new owner—but only under the same privacy protections outlined in this Policy. We will notify you of such a transfer via email or our website at least 30 days in advance.

5. Your Rights Regarding Your Data

As a shoe shopper, you have full control over your personal information—and we make it easy to exercise these rights:

5.1 Access & Review

Request a copy of the personal data we hold about you (e.g., your shoe order history, stored addresses, size preferences) by emailing [email protected] with the subject line “Data Access Request.”

5.2 Correct & Update

Ask to modify inaccurate information (e.g., an outdated shipping address, incorrect shoe size saved in your account) or add missing details (e.g., updating your phone number for delivery coordination) by contacting our team.

5.3 Delete or Restrict Use

Request the deletion of your personal data (except for data we are legally required to retain, such as order records for tax purposes) or ask us to restrict how we use your data (e.g., stopping personalized shoe recommendations).

5.4 Opt Out of Marketing

Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or emailing us to request removal from our marketing lists.

5.5 Data Portability

Request a copy of your data in a machine-readable format (e.g., CSV file) to transfer to another service provider (e.g., if you switch to another shoe brand).
To exercise any of these rights, email us at [email protected] with your request—we will respond within 30 days and take action as required by law.

6. Children’s Privacy

Our website and shoes are designed for customers of all ages, but we do not intentionally collect personal information from children under the age of 13 without parental consent. If a parent or guardian purchases shoes for a child, we only collect the parent/guardian’s information (not the child’s) unless explicitly provided with consent. If we learn we have collected data from a child under 13 without consent, we will delete it immediately. Parents or guardians who believe their child has shared data with us can contact us to request deletion.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., shoe care blogs, shipping carrier trackers, or gift registry platforms). These sites have their own privacy policies, and we are not responsible for their data practices. We recommend reviewing the privacy policy of any third-party site before sharing your information with them.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our shoe business, technology, or legal requirements. Any updates will be posted on our website with a “Last Updated” date at the top, and we will notify you of significant changes via email (if you have provided your contact information). Your continued use of our website after the effective date of changes constitutes your acceptance of the revised Policy.

9. Contact Us

If you have questions, concerns, or requests regarding your privacy or this Policy—such as accessing your shoe order history or updating your size preferences—please contact our data protection team at:
Subject Line: Privacy Policy Inquiry
We will respond to your inquiry within 2 business days and work to resolve any issues promptly—including addressing concerns about data security or accessing your personal information.
By using the Heyduode website or purchasing our shoes, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined herein.