Shipping Policy

Heyduode Shipping Policy

At Heyduode, we know that waiting for a new pair of shoes—whether it’s a replacement for worn-out sneakers or a special pair for an event—can feel like a long wait. That’s why we’ve designed a shipping experience that’s as reliable and stress-free as our shoes, with free standard shipping on all orders worldwide—no minimum purchase required. This policy outlines every detail of how we get your shoes to you, from processing to delivery, so you know exactly what to expect.

1. Order Processing Time

Before your shoes head out the door, we take extra care to make sure they’re ready for the journey—because even the most comfortable shoes won’t matter if they arrive damaged. All orders are processed within 1–3 business days (excluding weekends and public holidays) from the date you place your order. Our processing steps are tailored to shoe-specific needs:
  • Quality & Size Check: Every pair is inspected for defects (like loose stitching, scuffed soles, or misaligned laces) and verified against your order details—we double-check that the size, color, and style match what you selected (e.g., confirming a “women’s size 7 wide” is indeed wide-fit).
  • Shoe-Safe Packaging: We use sturdy boxes with custom inserts (like tissue paper, shoe trees for structured styles, or foam padding for boots) to maintain shoe shape and prevent friction damage. For delicate materials—like suede or canvas—we add extra protective layers to avoid scratches or stains during transit.
  • Documentation Prep: For international orders, we complete detailed customs declarations (including shoe type, material, and value) to minimize hold-ups. We also include a clear invoice and size guide (in case you need to confirm fit once they arrive) in every package.
If an item in your order is out of stock (a rare occurrence, but possible for popular styles like limited-edition sneakers), we’ll notify you via email within 2 business days. We’ll offer three options: wait for the item to restock (with an estimated timeline), replace it with a similar style of equal or higher value (at no extra cost), or remove the item and process a refund for that portion of your order—all while keeping the rest of your order on track for standard processing.

2. Global Free Shipping: Delivery Timelines

We partner with trusted carriers (like USPS, DHL, and FedEx) to deliver your shoes safely to any corner of the world—all at no cost to you. Below are typical delivery timelines for key regions (note: these timelines start from the day your order ships, not the day you place it):
  • United States: For the contiguous 48 states, standard delivery takes 3–5 business days. For remote areas like Alaska, Hawaii, and Puerto Rico, delivery may extend to 5–7 business days—still free, with no surcharges for distance.
  • Europe: Delivery to most European countries (like the UK, Germany, France, and Italy) takes 4–6 business days. For smaller or more remote territories (like Iceland, Malta, or the Greek islands), timelines may stretch to 7–9 business days, but your shoes will still arrive with the same care.
  • Canada: Standard delivery to all Canadian provinces takes 6–8 business days. We handle all cross-border documentation to avoid customs delays, so you won’t have to worry about extra paperwork.
  • Australia & New Zealand: Delivery to major cities (Sydney, Melbourne, Auckland) takes 7–10 business days; rural areas may take 1–2 extra days. We use carriers with experience shipping shoes to avoid issues like moisture damage from coastal climates.
  • Asia: For countries like Japan, South Korea, and Singapore, delivery takes 8–12 business days. For more remote regions (parts of India, Indonesia, or the Philippines), timelines may be 12–15 business days—we’ll send you updates if delays occur due to local logistics.
  • Rest of the World: For countries in South America, Africa, or the Middle East, standard delivery typically takes 10–14 business days. In rare cases (like customs hold-ups in less frequently serviced regions), timelines may extend slightly, but we’ll work with the carrier to resolve issues quickly.
All timelines are estimates, not guarantees. During peak periods—like back-to-school season (August–September), holiday shopping (November–December), or major sales (Black Friday, Cyber Monday)—delivery may take 1–2 extra days. We’ll proactively email you if your order is expected to be delayed beyond the estimated timeline, so you’re never left guessing.

3. Shipment Tracking & Protection

Every Heyduode order comes with free tracking and transit protection—because we know how important it is to keep an eye on your new shoes:
  • Tracking Your Order: Once your shoes ship, you’ll receive a “Shipment Confirmation Email” at the address you provided during checkout. This email includes a unique tracking number and a direct link to the carrier’s website, where you can monitor real-time status—from when the package leaves our warehouse to when it’s out for delivery, and even when it’s been dropped off at your address.
  • Transit Protection: All orders are automatically insured against loss, theft, or damage during shipping. If your shoes are lost in transit (tracking shows no updates for 7+ days), stolen, or damaged (e.g., a crushed box, torn material), contact us immediately with your tracking number and photos of the damage (if applicable). We’ll arrange a free replacement or process a full refund—no extra steps or fees required.
If you don’t receive the Shipment Confirmation Email within 4 business days of placing your order (or 1 business day after the 1–3 day processing window), first check your spam/junk folder—emails from “Heyduode” or “[email protected]” may sometimes be filtered. If it’s still missing, contact our customer service team with your order number, and we’ll resend the email or share your tracking details directly.

4. Shipping Restrictions & Special Notes

To ensure your shoes arrive smoothly, here are a few key details to keep in mind:
  • Address Accuracy: Double-check your shipping address (including street name, apartment/unit number, postal code, and country) before placing your order. We can’t be held responsible for delayed, lost, or returned orders due to incorrect or incomplete addresses (e.g., missing apartment numbers that lead to delivery failures). If you need to update your address after placing an order, contact us within 24 hours—once your order ships, we can no longer modify the delivery location.
  • Customs & Duties (International Orders): While our shipping is free, some countries may impose import duties, taxes, or customs fees on shoes. These fees are determined by your country’s customs regulations, not by Heyduode—and they’re the sole responsibility of the recipient. We recommend checking your country’s customs website to estimate potential fees before placing an order; we also include a detailed invoice with every international package to help customs authorities process it quickly.
  • Gift Orders: If you’re sending shoes as a gift (e.g., a pair of kids’ sneakers for a birthday, or loafers for a friend’s new job), we’ll include a packing slip without pricing information—just leave your gift note in the “Order Notes” field during checkout, and we’ll add it to the package. The Shipment Confirmation Email will be sent to you (the purchaser), so you can track the order and notify the recipient of its arrival. If you want the recipient to receive tracking details directly, let us know in your order notes, and we’ll forward the email to their address.
  • Delivery Signatures (High-Value Orders): For orders over $200 (e.g., premium leather boots, designer sneakers), we require a signature upon delivery to ensure your shoes are received safely. If no one is available to sign, the carrier will leave a delivery notice with instructions to reschedule delivery or pick up the package from a local facility—we don’t authorize “leave at door” delivery for high-value orders, as this increases the risk of theft.

5. Contact Us for Shipping Questions

If you have questions about your order’s status, delivery timeline, tracking details, or address updates, our customer service team is here to help. Email us at [email protected] with your order number (if you have it), and we’ll respond within 2 business days. We’ll also provide regular updates if your order is delayed, so you can feel confident that your new shoes are on their way.
By placing an order with Heyduode, you acknowledge and agree to the terms of this Shipping Policy. We may update this policy periodically to reflect changes in carrier partnerships, delivery timelines, or global shipping regulations—any updates will be posted on our website with a “Last Updated” date, and we’ll notify you of significant changes via email (if you’ve provided your contact information).